Frequently Asked Questions
You got questions? Don’t worry, we’ve answered some Frequently Asked Questions below so you don’t need to ask us and wait for reply!
What is an ergonomic chair?
An ergonomic chair is a type of chair designed to provide support and comfort to the user, while also promoting good posture and reducing the risk of injury or discomfort.
How do I know if a chair is ergonomic?
An ergonomic chair should have adjustable seat height and backrest, lumbar support, armrests, and should promote good posture. Look for chairs with certifications like ANSI/BIFMA or Greenguard, which indicate that they meet certain ergonomic standards.
What are the benefits of using an ergonomic chair?
Using an ergonomic chair can improve posture, reduce the risk of developing musculoskeletal disorders, increase comfort and productivity, and promote overall well-being.
How do I adjust my ergonomic chair?
Adjust the height of the chair so that your feet are flat on the floor and your thighs are parallel to the ground. Adjust the backrest so that it supports your lower back and promotes good posture. Adjust the armrests so that your arms are supported and your shoulders are relaxed.
Can an ergonomic chair be used by anyone?
Yes, an ergonomic chair can be used by anyone who wants to promote good posture and reduce the risk of discomfort or injury while sitting.
Are there any drawbacks to using an ergonomic chair?
One potential drawback of using an ergonomic chair is that it may not be suitable for everyone. Some people may find that they are more comfortable sitting in a different type of chair, or that an ergonomic chair does not provide the level of support they need.
What is the estimated delivery time for chairs?
In case of Kathmandu valley, chairs will be delivered within 24 hours. For out of valley cases, it will depend on the transport.
Do you have warranty?
Our mesh chair comes with a warranty of 4 years (pro-rata basis)
What is covered under warranty?
All chair mechanisms are covered under warranty like hydraulic, wheels, adjustable armrest, headrests, etc
What are warranty exclusions?
Physical damage, mishandling, wear & tear of the product isn’t covered under warranty. Customers are required to check the product thoroughly after receiving and signing the receipt. Physical damages shown after signing the receipt isn’t covered under warranty
How do I claim warranty?
Photo/video of the damage along with warranty card should be provided to the specified representative to claim the warranty
Is there a return/exchange policy?
In case of valid damages, the return is possible. However, change of mind isn’t applicable for return/exchange policy.